Andrew Agaiby
floor supervisor
Profile summary
With over 10 years of experience as a Head waiter & Receptionist in the F&B department, I have also studied quality control of materials at Worker University and am fluent in more than 3 languages.
Career highlights
Supervised Optimal Service Performance: Supervised the service team at Sinai Grand Casino, ensuring that the team delivers optimal performance.
Enhanced Customer Engagement: Coordinated promotional activities as Public Relations Specialist at IVY Restaurant & Bar to enhance customer engagement.
Key skills
Professional experience
Managed dining operations as Head Waiter at Casa Mikoko, Umm Al Quwain, ensuring exceptional guest experiences and smooth service. Supervised and trained a team of waiters, resulting in a 15% increase in positive customer feedback. Streamlined service procedures, leading to a 10% reduction in table turnover time and improved overall efficiency. Resolved customer concerns promptly and effectively, maintaining a high level of customer satisfaction.
• Supervised service team to ensure optimal performance. • Coordinated daily tasks for the smooth operation of casino services. • Managed food and beverage inventory effectively, reducing wastage.
- Supervised service team to ensure optimal performance.
- Coordinated daily tasks for the smooth operation of casino services.
- Managed food and beverage inventory effectively, reducing wastage.
• Warmly greeted customers, showcasing exceptional customer service skills. • Helped with event preparation to boost casino offers and attract more customers. •Managed reservation calls for special events.
- Warmly greeted customers, showcasing exceptional customer service skills.
- Helped with event preparation to boost casino offers and attract more customers.
- Managed reservation calls for special events.
• Led restaurant team, providing guidance and feedback to improve staff performance. • Ensured adherence to hygiene standards by inspecting service areas regularly for cleanliness compliance. • Collaborated closely with kitchen staff to coordinate timing between departments, enhancing operational efficiency.
- Led restaurant team, providing guidance and feedback to improve staff performance.
- Ensured adherence to hygiene standards by inspecting service areas regularly for cleanliness compliance.
- Collaborated closely with kitchen staff to coordinate timing between departments, enhancing operational efficiency.
• Assisted in implementing policies and generating performance reports. • Coordinated promotional activities to enhance customer engagement. • Monitored feedback for ongoing improvement.
- Assisted in implementing policies and generating performance reports.
- Coordinated promotional activities to enhance customer engagement.
- Monitored feedback for ongoing improvement.
• Trained new staff and assessed their performance to maintain high service standards. • Oversaw inventory management, including tracking food and beverage stock, and placing restocking orders. • Generated daily reports analyzing sales and performance, recommending enhancements for business growth.
- Trained new staff and assessed their performance to maintain high service standards.
- Oversaw inventory management, including tracking food and beverage stock, and placing restocking orders.
- Generated daily reports analyzing sales and performance, recommending enhancements for business growth.